Advice and Counsel

Strategic review/Audit of IT. Evaluate role of IT compared with competitors, similar companies, and our experience; gauge internal and external stakeholder satisfaction with IT services; determine how IT aligns with corporate strategy and current operations; determine IT involvement in the business; assess the state of technology--Hardware, software, telecommunications and staff.

Recommend Action. Identify opportunities to improve business activities, e.g., enhance and deepen customer relationships, reduce distribution costs, meet competitive threats, streamline operations, provide greater insight on performance; define steps (projects) to realize those improvements. Identify changes to the IT function necessary to achieve business goals: implementing or changing out software, acquiring new hardware, establishing or restructuring the IT organization, changing policies and procedures, defining a more active role for business managers